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BT Utility trench failing that crosses the A6003

Reported in the Roads and Highways category anonymously at 15:22, Mon 11 June 2018

Sent to Rutland County Council 3 minutes later

BT Utility trench failing / collapsing that crosses the A6003 at church lane. Has been repaired twice over the last two years. Failure causes small ramp in the road that causes houses to shake when HGVS pass. Cracks are also appearing in road around reinstatement.

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Updates

  • 2 weeks since report. Currently no work has been undertaken and no update provided.

    Posted anonymously at 13:37, Mon 25 June 2018

  • 4 weeks since report. Currently no work has been undertaken and no update provided, Subsidence occurring on reinstatement getting worse.

    Posted anonymously at 10:05, Mon 9 July 2018

  • Thank you for your report. We have now inspected the defect and no planned repair is necessary at this stage. Please be assured that we will continue to inspect in line with our Highway Safety Inspection Policy. Thank you for reporting this matter and this report is now closed.

    State changed to: Fixed

    Posted by RCC Highways at 17:50, Wed 11 July 2018

  • 6 weeks since report still no repair.

    RCC claim that repair not necessary. Replied advising that on 19th march (following my initial report of fault) I was advised by a representative of RCC that "I was out last week and spotted the material coming out and I have issued a defect to BT". I do not understand how this issue was recognised as a defect in March but is now not seen as a problem 4 months later!!! I do not consider this matter to be closed.

    Posted anonymously at 10:47, Mon 23 July 2018

  • RCC claim that repair not necessary. Replied advising that on 19th march (following my initial report of fault) I was advised by a representative of RCC that "I was out last week and spotted the material coming out and I have issued a defect to BT". I do not understand how this issue was recognised as a defect in March but is now not seen as a problem 4 months later!!! I do not consider this matter to be closed.

    State changed to: Open

    Posted anonymously at 12:15, Mon 23 July 2018

  • 8 weeks since report and still nothing done. Situation becoming worse. I fear that severe damage is being done to my property (cracks appearing on internal walls.....

    Posted anonymously at 12:30, Mon 6 August 2018

  • 15 weeks since report and still no action has been taken. Due to this inaction my home is now an unpleasant place to be at any time of day due to the constant shaking caused by HGVs passing the defect in both directions. This is unacceptable...

    Posted anonymously at 13:42, Mon 24 September 2018

  • 23 weeks since report and still no repair. Advised on 1st October that BT had agreed that an area of the reinstatement needed replacing and that it would be done by them shortly.....

    Posted anonymously at 10:12, Mon 19 November 2018

  • 6 Months since initial report on "fix my street" and apart from a fading yellow line painted around the defect nothing has been done to rectify the issue. How much longer do we need to wait until this defect is repaired?

    Posted anonymously at 14:01, Fri 7 December 2018

  • 30 Weeks and still no work carried out to repair this defect. How much longer does our quality of life have to suffer or are we going for a new county record???

    Posted anonymously at 10:06, Monday 7 January 2019

  • Thank you for your report. Unfortunately the trench is the responsibility of BT and you would need to contact them. Our streetworks co-ordinator is contacting them to request they send a team out to fix the problem. IMPORTANT: To report anything dangerous, please call us on: 01572 722577. Regards Rutland Highways

    Posted by highways at 13:10, Monday 7 January 2019

  • According to the RCC website "If you wish to report a problem in your area then please click the 'Report via FixMyStreet' button which will allow you to report a range of issues in the Rutland area" This was done June 2018. I am now being advised "Unfortunately the trench is the responsibility of BT and you would need to contact them". Can I ask why I need to contact BT to discuss Rutland Highways??? I was advised that a defect was issued to BT by a member of the highways department in March 2018 following my initial report of the fault. Will somebody please take responsibility for the rectification of this defect!!! If Rutland Highways do not want to take responsibility then please advise all details regarding the defect notice issued to BT in March 2018 a.s.a.p and I will do it myself….

    Posted anonymously at 14:54, Monday 7 January 2019

  • 43 weeks and still no action to rectify this problem. How much longer is this repair to your infrastructure going to take???

    Posted anonymously at 12:36, Monday 8 April 2019

  • Our Streetworks Co-Ordinator has been out to review this location in detail and what was found was that the trench is within the specified limit for the size of the reinstatement, in accordance with the New Roads and Streetworks Act 1991, Specification for the Reinstatement of Opening in Highways .

    What he picked up was a maximum depression of 15mm on the northbound side at the kerb edge only, the rest of the reinstatement is level.

    He also travels this route on a daily basis, and will continue to monitor any deterioration.

    Should further detail be required, please contact highways@rutland.gov.uk

    State changed to: Fixed

    Posted by RCC at 17:46, Wednesday 17 April 2019

  • RCC have sent an email regarding this reinstatement advising “Our Streetworks Co-Ordinator has been out to review this location in detail and what was found was that the trench is within the specified limit for the size of the reinstatement, in accordance with the New Roads and Streetworks Act 1991, Specification for the Reinstatement of Opening in Highways . What he picked up was a maximum depression of 15mm on the northbound side at the kerb edge only, the rest of the reinstatement is level. He also travels this route on a daily basis, and will continue to monitor any deterioration. State changed to: Fixed”

    Once again this matter is not fixed! please read through the whole history of this report before sending a generic and unacceptable response!!!!

    I have an email dated 19/03/2018 from RCC Network & Streetworks Co-Ordinator advising

    “I was out last week and spotted the material coming out and I have issued a defect to BT (not the only one) so they should be back out in due course, they don’t seem to learn from their mistakes even when it hits both the guys on the ground but also the contractor in their pockets. But I will keep charging them until they get it right.”

    Followed by and email dated 08/08/2018

    “Just to let you know that I have emailed BT to ask for a site meeting to try to resolve this issue. I will let you know when that will be and if you are around you will be more than welcome to attend if not one of us will get back in touch with you with the outcome.”

    No invitation to attend this site meeting was received. However on 01/10/2018 I received a further email advising:

    “On Friday I visited the site with BT we were both agreed that the trench is within tolerance, but there is an area by the kerbs ( that is marked in white paint) that needs replacing and will be reinstated by them shortly”

    Todays email advises advises a depression of 15mm on the northbound side at the kerb edge. Strangely no mention of the obvious fracturing of the road surface that has developed over the last few months suggesting a larger problem surrounding this reinstatement.

    If your co-ordinator travels this route daily they will also feel this reinstatement as they drive over it. However, you fail to mention this.

    As stated previously every HGV that passes over this reinstatement causes my home to shake!!!!

    As we approach 45 weeks since this was reported, once again RCC seem to be making it up as they go along while my quality of life and that of my neighbours continues to be negatively affected by the lack of action regarding this reinstatement. When will Rutland county council take responsibility for its highways?

    Once again this matter is NOT closed until rectification is performed.

    While we are waiting for this to happen could you please advise the sections of the New Roads and Streetworks Act 1991, Specification for the Reinstatement of Opening in Highways that relate to this size of reinstatement. Also as there has not been a revision of this site April 2010 could you please advise how Rutland Network and street works co-ordinator failed to mention this in any emails since March 2018?

    As a freedom of information request I will be asking for the current amount RCC have charged BT for this reinstatements failure (as stated in the email dated 19/03/2018.

    Finally I do not do this for fun.I have far better things to do with my time! This is a problem caused by faulty reinstatement of roadworks performed by BT on Rutlands Highways that requires immediate rectification. The time for trying to avoid this over, the time for action is NOW!

    State changed to: Open

    Posted anonymously at 19:28, Wednesday 17 April 2019

  • 1 year and 1 week since the initial report of this defect and various admissions by RCC Highways that there is a problem followed by two attempts to advise there is not and the inevitable pothole is beginning to appear on the reinstatement. This issue needs to be rectified immediately as if this pothole develops my home and the homes of my neighbours will become uninhabitable due to the vibrations that the high volume and weight of traffic that use this road will cause.

    Will somebody please take immediate responsibility to rectify this situation?

    Posted anonymously at 17:43, Monday 17 June 2019

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