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Lack of transparency by RCC

Reported via desktop in the Drains/Ditches Blocked category anonymously at 10:59, Thu 4 May 2023

Sent to Rutland County Council less than a minute later. FixMyStreet ref: 4516084.

The Council has closed this problem with the following statement, twice:

"We have assessed your report and the repair of this defect has been added to our programme of works. IMPORTANT: To report anything dangerous, please call us on: 01572 722577"

This is patently incorrect and so one assumes it is an automated response.

1. Operatives have been on site and conducted works to repair a fault.

2. Machinery has been on site to examine the drains with CCTV and has found other problems in addition to this one.

3. The operatives have informally explained what they have found and done.

4. Transparency, good governance and common courtesy suggest that RCC should provide a clear explanation about what has been found, what has been done and what is going to be done.

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Updates

  • Thank you for your report. We will investigate this and respond to you within 10 working days. Updates will be posted on https://rutland.fixmystreet.com/ IMPORTANT: To report anything dangerous, please call us on: 01572 722577

    Posted by Rutland County Council at 22:24, Thu 4 May 2023

  • Thank you for your report. We are currently experiencing very high levels of demand combined with staff shortages. Please bear with us whilst we resolve the resourcing issues. Your enquiry has been received and will be actioned over the coming months.

    Emergencies likely to cause danger to the public will be addressed straight away and other safety issues will be investigated.

    IMPORTANT: To report anything dangerous, please call us on: 01572 722577

    Posted by Rutland County Council at 13:55, Tue 19 December 2023

  • Following a review this report is now closed

    State changed to: Closed

    Posted by Rutland County Council at 14:05, Tue 19 December 2023

This report is now closed to updates from the public. You can make a new report in the same location.